Refund policy

Return and Refund Policy

At K ENMAN & P HARVEY, we believe that every bathing routine should feel like a luxurious, revitalizing spa experience. We carefully curate our collection of premium bath towels, fast-drying hair wraps, and exfoliating body scrub cloths to enhance your daily self-care rituals.

Because hygiene and personal wellness are closely tied to the products we offer, your safety, satisfaction, and confidence in shopping with us remain our highest priorities. If a product does not meet your expectations, we are here to ensure a simple, seamless return and refund experience.

30-Day Peace-of-Mind Guarantee

We offer a 30-day return window from the date your package is delivered according to the tracking system. If you change your mind or are unsatisfied with your order, you may request a return within this timeframe.

Eligibility Criteria

Due to strict hygiene standards governing bath textiles and personal body hygiene items:

  • Items must be unwashed, unused, and in their original, immaculate condition.

  • Original tags, packaging wraps, or protective sleeves must remain intact and unaltered.

  • Items showing signs of moisture exposure, perfume/fragrance scent, hair strands, or domestic laundering cannot be accepted for return.

  • Gift cards and promotional bundles (unless returned in full) are non-refundable.

How to Initiate a Return

  1. Send an email to [email protected] with the subject line: Return Request - Order #[Your Order Number].

  2. Include your full name, order number, a brief explanation of the return reason, and clear photo evidence if the item arrived damaged or defective.

  3. Our support representative, Adam Taylor, will review your submission within 1–2 business days.

  4. Once approved, you will receive clear instructions and the authorized return mailing destination.

Return Shipping Address

Please mail all pre-authorized returns directly to our official return facility:

K ENMAN & P HARVEY

Attn: Return Department / Adam Taylor

540 Mail Rd, Harrogate SA 5244

Note: Please do not ship items back without prior authorization. Packages sent without prior communication cannot be identified or processed for refunds.

Return Shipping Costs

  • Customer Responsibility: Customers are responsible for paying the shipping costs associated with returning non-defective items.

  • Defective/Incorrect Items: If you receive a wrong, defective, or damaged product, K ENMAN & P HARVEY will provide a prepaid shipping label or fully reimburse your return postage costs upon verification.

  • We strongly recommend using a trackable postal service or purchasing shipping insurance. We cannot guarantee receipt of un-trackable returned packages.

Inspection & Refund Process

Once your returned parcel reaches our facility:

  1. Our quality assurance team will inspect the items to confirm they adhere to hygiene standards.

  2. Upon approval, your refund will be processed immediately back to your original payment method.

  3. Processing times vary by financial institution, but funds typically post to your account within 5 to 10 business days.

  4. Initial shipping fees (if applicable, such as the $5.99 fee on orders below $10.00 USD) are non-refundable unless the return is due to our error.